1. General
What is the Premium content?
What topics do you cover in your podcast series?
Will I get this information elsewhere?
Are transcripts available for the podcasts?
How do I register for the Premium Content?
Can I unsubscribe from the Premium Content at any time?
Can I give someone else a subscription?
I signed up to your e-mail list but I am not receiving any e-mails. Why?
2. My account
Why is my password not working when I try to log into my account?
Can I change my password?
My account has been locked after too many failed login attempts. What do I do now?
3. Payment
What payment methods are available?
I am registered for the Premium Content but I want to switch to a different payment method. What do I do?
What should I do if my payment details change?
Can I pay more than one month in advance for your Premium Content?
1. General
What is the Premium content?
Our Premium Content consists of a podcast series in which we discuss current financial and geopolitical events that are leading us toward a new multipolar world paradigm. If you register you will get five new podcast episodes a week, each podcast being 10 to 15 minutes long. You will also have full access to all previous podcasts, going back to October 2016.
What topics do you cover in your podcast series?
We cover a wide range of topics within the financial and geopolitical spheres. We focus on current global events, provide insight and analysis and we also share information from some of our highly trusted network of insider sources.
Will I get this information elsewhere?
No, the information provided in our podcast series is exclusive to our premium members and we do our best to keep it that way. The information we provide elsewhere as free content is meant to be complementary to our podcast service and does not provide the in-depth analysis and insider information that we provide in our podcasts.
Are transcripts available for the podcasts?
No, unfortunately we are unable to provide transcripts at this time as it would be too time consuming for us to do so.
How do I register for the Premium Content?
If you would like to sign up for our Premium Content, you can register here.
Can I unsubscribe from the Premium Content at any time?
Yes, you can unsubscribe from the Premium Content at any time. Your subscription will be valid until your next payment is due.
Can I give someone else a subscription?
Yes. If you wish to gift a subscription to someone, please get in touch via our contact form and we will help you to set this up.
I signed up to your e-mail list but I am not receiving any e-mails. Why?
If you are not receiving e-mails, this may be because you have not confirmed your subscription via the confirmation e-mail or because our e-mails have ended up in your spam box.
2. My account
Why is my password not working when I try to log in to my account?
Please be aware that the passwords are case sensitive. We would also recommend that you write your password down somewhere so that you will always remember it. If you are still unable to log in, please contact us and we will look into it for you.
Can I change my password?
Yes, you can change your password when you are logged into your account by going to ‘My Account’ and clicking ‘change password’.
My account has been locked after too many failed login attempts. What do I do now?
If you are notified that your account has been locked, please get in touch and we can unlock it for you.
3. Payment
What payment methods are available?
Payments are made using Paypal, credit/debit card or wire transfer. If you want to pay by bank transfer, please send us an e-mail and we will provide you with the appropriate details. We are currently only able to receive bank transfers in USD, GBP, EUR and AUD.
I am registered for the Premium Content but I want to switch to a different payment method. What do I do?
If you wish to switch to a different payment method, you will need to cancel your existing payments and re-register with the new payment method. Please make sure only to do this right before your next payment is due, otherwise you risk being charged twice in the same month.
What should I do if my payment details change?
For credit card payments, please click here. For Paypal payments, log in to your Paypal account, go to ‘Wallet’ and either change your existing card/bank details or add a new card/bank account. If you are paying by bank transfer and you are switching to a bank account under a different name, please notify us of this change so that we know it’s you.
Can I pay more than one month in advance for your Premium Content?
Yes, although we do not prefer this method of payment. If you still wish to pay in advance for your subscription, please make a donation via the ‘donate’ button on our homepage and send us an e-mail to notify us so that we can set your account up for you.
